As a customer service manager, it may seem like there's never enough time to step back from the daily grind and reflect on the overall performance of your reps.
Download Customer Service Performance Review Template
Pics. In this employee review template, staff are evaluated on only four factors: Use jotform's pdf editor to change the provided rating scales and rewrite the text to ask more specific.
Performance Review Phrases For Customer Service from image.slidesharecdn.com
How you conduct your performance reviews matters. 19 review customer satisfaction ratings. Wendy handles customer service situations well and is rated well by her peers, managers in most areas of customer service harry does a good job, but when it comes to difficult situations, harry does not understand how to calm the.
Developing your employees into customer service gurus will require your time and resources but can be done.
A performance review is made up of questions, so you want to make sure you're asking the right ones. You're constantly putting out fires and directing traffic on the fly. This is key to boosting employee engagement. Performance reviews are personal experiences, and the feedback you give should accurately reflect the performance of each rep you're reviewing.
